Refund and Returns Policy
Effective Date: December 4, 2024
At Precious Glamourr, your satisfaction is our priority. This Refund and Returns Policy outlines how you can return items, request exchanges, or seek refunds for purchases made through www.preciousglamourr.com.
1. Return Eligibility
You can return items under the following conditions:
- The return request is initiated within 30 days of receiving the product.
- Items are unused, undamaged, and in their original packaging with tags.
- Proof of purchase (order confirmation or receipt) is provided.
2. Non-Returnable Items
The following products are ineligible for returns:
- Personalized or custom-made items.
- Gift cards and clearance items.
- Items marked as “final sale.”
3. How to Initiate a Return
Contact us at info@preciousglamourr.com or call 309-772-1148 with your order details. Our team will provide return instructions and the return address.
- Customers are responsible for return shipping fees unless the return is due to our error.
- Ensure the item is securely packaged to avoid damage during transit.
4. Refund Process
Refunds are issued to the original payment method within 7-10 business days after the returned item is received and inspected. Shipping charges are non-refundable unless the return is due to a shipping error or product defect.
5. Exchanges
If you wish to exchange an item, follow the return process. Indicate the desired replacement item. Once the original product is received and approved, the replacement will be shipped.
6. Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately with photos and order details. We will arrange a replacement or full refund at no cost to you.
7. Return Address
Once approved, items should be sent to the return address provided by our support team.
8. Policy Updates
Precious Glamourr reserves the right to amend this Refund and Returns Policy. Updates will be posted on this page with the new effective date.
9. Contact Us
For further assistance, please reach out:
Street: 3461 Simpson Street, Fresno, California, United States
Phone: 309-772-1148
Email: info@preciousglamourr.com
Website: www.preciousglamourr.com
