Refund and Returns Policy

Effective Date: January 16, 2025

At Jewel Gleamm, we strive to provide high-quality products and ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our refund and returns policy below.

1. Eligibility for Returns

  • Time Frame: You have 30 days from the date of delivery to request a return or exchange.
  • Condition: Items must be returned in their original condition, unworn, and in the original packaging with all tags and labels attached. Any signs of wear, alteration, or damage may affect eligibility for a refund.
  • Non-Returnable Items: Personalized or customized anklets, gift cards, and items marked as final sale are non-returnable.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@jewelgleamm.com or call us at 909-432-1624 within 30 days of receiving your item. Provide your order number and the reason for the return.
  2. Return Approval: Once your return is approved, we will provide detailed instructions and the return shipping address.
  3. Ship the Item: Package the item securely in its original packaging and ship it back to us. You are responsible for return shipping costs unless the return is due to a defect or incorrect item. We recommend using a trackable shipping method to ensure the safe return of the product.

3. Refund Process

Once we receive and inspect your returned item, we will:

  • Issue a Refund: Process a refund to your original payment method within 5-7 business days.
  • Notify You: Send you an email confirmation once your refund has been processed.

Please Note:

  • Shipping costs are non-refundable unless the return is due to a defect or error on our part.
  • If the returned item is not in its original condition, a deduction may be made from the refund to cover the loss in value.

4. Refund Process

Refunds are issued to the original payment method within 7-10 business days after the returned item is received and inspected. Shipping charges are non-refundable unless the return is due to a shipping error or product defect.

5. Exchanges

If you wish to exchange an item, follow the return process. Indicate the desired replacement item. Once the original product is received and approved, the replacement will be shipped.

6. Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately with photos and order details. We will arrange a replacement or full refund at no cost to you.

7. Return Address

Once approved, items should be sent to the return address provided by our support team.

8. Policy Updates

Precious Glamourr reserves the right to amend this Refund and Returns Policy. Updates will be posted on this page with the new effective date.

9. Contact Us

For further assistance, please reach out:
Street: 3461 Simpson Street, Fresno, California, United States
Phone: 309-772-1148
Email: info@preciousglamourr.com
Website: www.preciousglamourr.com